Combined Men's Suit

Return of Products

If for any reason you wish to return a product, please contact our Customer Support Team as soon as possible; Our team will take care of your request:

Our email address: sales@costumen.com

Helpdesk: 0090 212 511 83 05

Working hours on weekdays:

9:00 - 18:00

Products that can be returned

Damaged or defective products

Incomplete orders

All product returns must be made in the original packaging and as received.

To request a product return, please contact our Customer Support Team within 3 business days of delivery.

Your product can be returned to you in the following ways:

In exchange for another product of choice (if appropriate) at www.costumen.com

By refunding your account on Costumen.com

Non-refundable products

Items cannot be returned after more than 3 days of delivery.

Products requiring hygiene cannot be returned.

PAYMENT TRANSACTIONS

You can create an order and pay via Credit/Debit Card, Money Order/EFT or Pay at the Door online from our Costumen wholesale shopping site. At these stages, your information is protected with the security systems we have provided. The information you enter on the payment screen is processed only between you and your bank. No information is recorded or sent to different people after the payment is completed. Thanks to the 3D secure feature on the payment screen, when making a payment, your phone number registered to your credit/debit card will receive information on which site, when and how much will be spent, and after you check the incoming information and approve the security code, the shopping is completed. All of these features are available on our site, and we attach great importance to customer payment security.

ONLINE PAYMENT WITH CREDIT CARD

You can easily and securely pay for your orders from our Costumen wholesale shopping site online with Visa, Master Card credit cards or debit cards.

You can create your order and select the 'Credit Card/Debit Card Online Payment' option in the payment options section, enter your card information on the screen that opens and complete your payment transaction securely.

TRANSFER / EFT

For our users whose credit card is not available for online shopping or who do not want to use their credit card on the internet, you can also make a payment in the form of Wire Transfer/EFT on our site so that they can make their purchases by money order and/or EFT. On the 'Payment Options' page in the step before the order confirmation, select the Money Transfer/EFT option and confirm your order by pressing the "Continue" button.

The shipment of your order will be made following the receipt of your Money Order / EFT transaction. If your money transfer / EFT transaction does not arrive until 17:00, your order will be canceled by the system.

DELIVERY PROCEDURES

After your orders that you create from our Costumen wholesale shopping site are prepared by our professional team, who are passionate about their job, paying attention to details, and working to ensure the entire operation is complete and complete, you are contacted for delivery and your products are delivered to you with the courier company you want.

We deliver your orders that you create from our Costumen wholesale shopping site to the cargo companies we have worked with within 2 to 3 days. After delivery, you can track your cargo from your panel with e-mail information that shows you the status of your cargo.